These Terms and Conditions (the "Terms") form a legal agreement between you (the "Customer") and Passgocerts.ca ("we", "us", "our") operating from Toronto, Ontario, Canada. By creating an account, placing an order, or otherwise using the website, you agree to be bound by these Terms.
1. About the service
Passgocerts.ca is an authorised Canadian reseller of third-party IT certification exam vouchers and booking services from partners including CompTIA, ISC², Cisco, AWS, Microsoft, Google Cloud, PMI, and Red Hat. We do not author, deliver, or grade exams; the issuing partner does.
2. Eligibility
You must be at least 18 years old (or the age of majority in your province) and able to enter into a binding contract under Canadian law. Accounts may be terminated for misrepresentation of identity or eligibility.
3. Orders and pricing
- All prices are displayed in Canadian Dollars (CAD) and are final at checkout — no FX conversion will be applied.
- A flat $88 CAD admin fee is added to every order to cover partner coordination, booking, and Canadian invoicing.
- Sales tax (HST/GST) is calculated at checkout based on your billing province.
- We reserve the right to cancel any order with pricing errors and issue a full refund.
4. Payment
We accept credit card payments via Stripe (Visa, Mastercard, American Express, Apple Pay, Google Pay) and PayPal. Card details are processed directly by Stripe and never stored on our servers. PayPal payments are handled by PayPal under their own terms.
5. Voucher and booking delivery
After payment is confirmed, we coordinate with the partner to:
- Issue you an exam voucher within one Canadian business day; and
- Book your preferred exam date, time, and Canadian test centre, subject to availability.
Vouchers are typically valid for 6–12 months from issuance; the exact period is set by the issuing partner and shown on your dashboard.
6. Exam-day rules
You must follow the issuing partner's exam-day rules — including government-issued photo ID, arrival time, prohibited items, and any remote-proctoring requirements. Missing the exam or failing to follow partner rules is non-refundable under our Refund Policy.
7. Refund policy
Refunds are governed by our standalone Refund Policy, which forms part of these Terms. Summary:
- Within 14 days of payment confirmation: 40% of the order subtotal is refundable. The $88 CAD admin fee is non-refundable.
- After 14 days of payment confirmation: orders are non-refundable.
- Already-redeemed or already-written vouchers are non-refundable regardless of timing.
8. Rescheduling
Exam reschedules are free up to 72 hours before the booked slot, then subject to partner-side fees. Request reschedules from your dashboard.
9. Account responsibilities
- You are responsible for keeping your password confidential.
- You must provide accurate name, email, and billing details — partners require these to issue valid certifications.
- One account per person. Sharing accounts is prohibited.
10. Intellectual property
All website content (text, layout, logos, the Passgocerts shield mark) is owned by Passgocerts.ca or licensed to us. Partner logos (CompTIA, Cisco, Red Hat, etc.) are trademarks of their respective owners and used here for identification only.
11. Acceptable use
You agree not to:
- Use the service for any unlawful purpose;
- Resell, transfer, or assign your voucher without our written consent;
- Reverse-engineer, scrape, or interfere with the operation of the website;
- Attempt to gain unauthorised access to other accounts.
12. Limitation of liability
To the maximum extent permitted by Canadian law, Passgocerts.ca's total liability under or in connection with these Terms (whether in contract, tort, or otherwise) shall not exceed the amount you paid for the specific order giving rise to the claim. We are not liable for indirect, consequential, or punitive damages, lost profits, lost certification outcomes, or partner-side decisions.
13. Disclaimer
Passgocerts.ca does not guarantee a passing exam result. Certification is awarded solely by the issuing partner based on your exam performance.
14. Privacy
Your personal information is handled per our Privacy Policy, compliant with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
15. Changes to these Terms
We may update these Terms from time to time. Material changes will be announced via email and on the website at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance.
16. Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. The courts of Toronto, Ontario have exclusive jurisdiction over any dispute.
17. Contact
Questions? Email support@passgocerts.ca or write to us via the Contact page.
Passgocerts.ca · Toronto, Ontario, Canada